RETURNS & EXCHANGES
Before making any changes or returns, send us an email to firstname.lastname@example.org
In case you do not agree with the articles received, and as long as the product is not used and is kept in its original unopened packaging, as received, you have a period of 14 working days for its return, counting from the date of delivery of the order (according to article 44 of Law 7/1996, dated January 15, of Retail Commerce Management modified by Law 47/2002, of December 19). Once received in our warehouse and checked the status of the articles, we will proceed to replace it with another one or to refund the amount paid by bank transfer or credit on the bank card with which the payment was made. The refund of this amount will be made in a maximum of 30 days from the reception of the order in our warehouse. .
In case of not receiving the item in its original packaging and with its labeling, the return will be canceled.
In the case of defective products or erroneous shipments, all shipping costs will be handled by THUNDERS LOVE.
Steps to return or change a product
Contact us to manage the collection of your product. The product has to arrive in perfect conditions, unused and in its original packaging, including the label and the packaging. Please pack the products carefully so that they arrive in good condition.
In order to exchange one item for another, you must proceed to its return and once checked the merchandise will be indicated as you can make the new order.
Once the goods have been received and reviewed, we will proceed to the refund of the amount according to the mode of payment made, and if applicable, to the new product.
If you made the payment through credit card or gift voucher, you will be paid the amount by the same means.
You will receive the reimbursement of the amount within a maximum period of 5 working days from the receipt in our store of the returned product *. We will notify you by email once received and processed.
* Please note that if you paid by credit card, your bank may not show you the refund amount on your balance until the following month.
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Orders placed on THUNDERSLOVE.com can be canceled, but always within 12 hours after ordering.
In case of wanting to cancel an order, send us an email to: email@example.com indicating your name, the order number and the amount and we will proceed to the return of the same.